Frequently Asked Questions
1
Do you have a call-out charge?
Quotations on new boilers and radiators usually (with few exceptions) do not carry a call-out charge and a price for the whole project is given to the customer.
For repairs we charge a Diagnostics Charge of £60 which is credited back to the customer as the first hours labour when the repair is carried out (most repairs can be carried out within that first hour).
2
I need a new boiler. Do you charge me a call out to give me a quote on a new boiler ?
No. If you need a new boiler fitted we are happy to come to you home and give you a FREE quote
3
I want a radiator fitted in my home. Will you charge me to have a look ?
No. We at Capital Boilers are happy to come to your home to give you a price on fitting only or supply and fit you new radiator for you.
4
Do you take the old boiler/radiators away or do I pay for that extra?
We always take your old boiler away for recycling at no extra cost and make good of any mess at the end of a job. However we do not box-in pipework unless specified at the the time of the quote.
5
If you repair my boiler and a month later it breaks down again will you charge me £60 again?
No, there is no charge. Any work carried out by Capital Boilers is guarantee for 1 year which includes any parts fitted that were supplied by us.
6
If I call out Capital Boilers to come to my home to repair my boiler how are the charges broken down?
Capital Boilers always aim to repair your boiler as quickly as possible and our engineer will diagnose your fault as soon as he can and will charge £60 as well as tell you the cost of repair and if any parts are needed.
7
If Capital Boilers fitted my new boiler and say after 3 months it brakes down do I call the manufacture or Capital Boilers ?
We always recommend to call us first because it is quicker for you and we can get there the same day or the next. Once we have seen your new boiler our engineer will know if it is a manufacture repair or not and take the appropriate action.
8
What is an annual service and why do I need it done?
It is very important that you get your boiler serviced each year. All manufacturers and Gas Safe register advises that it should be done. A service ensures that your gas boiler is safe and working correctly. You may also find that your Home Insurance Company insists on a boiler service for your yearly cover - check your policy for details.
9
Can I buy the part my self and you fit it for me ?
Yes. You can buy your own parts, but we CAN NOT guarantee it for you and should you supply us with the wrong part a fitting payment will still be required.
10
I have been told my fan in the boiler is broken. Do I have to get the fan for you to fix it for me?
No. Please, don't buy anything until an engineer has diagnosed why the fan is not working. Should it need a replacement fan we will supply it for you, with a 1 Year Guarantee.
11
Do you only fix/install boilers?
No. For a full listing of all our Heating and Plumbing Services please click HERE.
12
My landlord asked me to call Capital Boilers to repair my boiler. Do you invoice him?
If your landlord is an account customer with us or we have been instructed by him to await your call, we will usually ask you for the payment.
13
I smelled gas and called out Tranco ( national grid ) who turn my gas off. They told me I MUST use a qualified gas engineer to repair the leak. Is this something Capital Boilers can do?
Yes. All our engineer are fully qualified and registered with Gas Safe to do this work for you. We will find the gas leak in your home and repair it safely. We also fit gas hobs, gas firers, gas cookers, gas water heaters and gas boilers.
14
Why is my hot water not as hot as it used to be?
You may find that you have a small problem with your boiler. There are a some tests that our engineer can carry out to identify any faults. If a fault is diagnosed he will tell you the cost and of course you will get a one year guarantee on the work.
15
Can you carry out testing and provide Landlords Gas Safety Certificates?
Yes, we can. All you need to do is call us us on 07951 521 281 to book an engineer.
16
We are moving home to a new house. Can your company come and disconnect our cooker, washing machine and dishwasher as well as reinstall them in our new house ?
Yes, we can. As we are in your new home we can also check your boiler for you and tell you how to use it safely.
17
I called out a plumber to fix my boiler and he told me that he doesn't do that job. I thought ALL plumbers fix boilers?
No, not all plumbers repair boilers. 90 % of plumbers only deal with the water side of plumbing (e.g toilet, sink, bath etc) and are often not Gas Safe registered. Heating engineers like Capital Boilers can do the heating and the water side of any plumbing job.
